Return Policy

Customer satisfaction is our number one priority. We want our customers to be completely satisfied with every product purchased from Rain Tunnel. You may return any purchase within thirty (30) days, provided that the product is in original new condition and returned in its original packaging. Original manufacturers packaging must be in new condition. We can only process returns and make refunds for items purchased directly from Rain Tunnel.

To return an item, send an email to rrevis@raintunnel.com and include the following information: your name, daytime telephone number, the invoice number, date of purchase and reason for the return. We will issue a return authorization number along with instructions telling you where to return the package. The customer must pay freight both ways. Upon receipt of the package, a replacement will be shipped or credit issued. In the case of a product that is defective or damaged, Rain Tunnel will pay shipping both ways. No returns will be accepted, or refunds issued, without a valid Rain Tunnel return authorization number.

All items returned for credit are subject to a minimum 15% restocking fee. Refused orders or orders returned without a valid Rain Tunnel return authorization number are subject to a 25% restocking fee plus shipping both ways. Returns are not accepted on: used items, items that are not in original condition, dated items or cut lengths of line, rigging, hose, LED ribbon cable, piping, fabrics, etc. Special order items and closeout items are also non-returnable.

All items must be returned in "new" condition--including packaging. Your account will be credited only upon receipt of acceptable goods. Shipping charges are non-refundable.

After 30 days, all sales are final. Should you experience a problem with any product purchased from us after 30 days, we will gladly assist you with any applicable warranty claims with the manufacturer.